Shipping Policy

Free worldwide shipping with tracking, on every order, with no minimum. The price you see is the price you pay.

How long it takes

We pack and hand over orders within 1–2 business days. After that:

Most parcels arrive well inside these windows: across 150+ tracked deliveries, the median was about 10 days — 9.7 days for US orders and 10.8 days for everywhere else. The “Allow up to” figures below are the outer commitments we stand behind, not the typical wait.

Destination	Usually arrives	Allow up to
United States	10–14 days	20 days
UK, EU, Canada, Australia	10–17 days	25 days
Everywhere else	12–20 days	30 days

Those are calendar days from the day you order, based on our own delivered orders rather than a carrier's brochure. Most US parcels land well inside two weeks.

If you'd rather see the working than take our word for it, we published the raw delivery numbers behind this table — including the US-versus-everywhere-else split and the slow tail.

And the honest part: customs is the one thing we don't control. It's uncommon, but a parcel can sit somewhere for two or three weeks with no explanation and then move again. If your tracking hasn't updated in ten days, email us — we'll chase the carrier, and if it can't be resolved we'll reship or refund. You shouldn't have to absorb that.

Tracking

Every order ships with tracking. You'll get the number by email as soon as the parcel is handed over, and you can follow it any time on our Order Tracking page.

Tracking often shows nothing for the first few days while the parcel is in transit to the outbound hub. That's normal and doesn't mean anything is wrong.

Who carries it

We ship from China through YunExpress, 4PX, Yanwen and similar international carriers, and we pick the route by destination rather than by habit. Which one handles your parcel depends on where it's going.

Duties and taxes

Nothing extra to pay on arrival in the great majority of destinations — that's handled before the parcel leaves us. Customs rules do change, though, and we don't pretend to track every one of them. If a carrier ever asks you for a fee we didn't warn you about, send us the notice and we'll sort it out with you.

How it's packed

Every piece ships in a foam-lined gift box — the same box we'd want it to arrive in ourselves — inside a water-resistant outer carton. If you added a display stand, it travels in the same box.

If you're sending it as a gift, there's a note field at checkout. We'll write it out and leave the invoice out of the parcel.

Before you order

Please double-check your shipping address at checkout. Once a parcel is handed to the carrier we can't redirect it, and international returns for undeliverable addresses can take a month or more to come back to us.

We ship Monday to Friday. Orders placed over a weekend or a Chinese public holiday go out on the next working day.

Contact

support@blacksmithsong.com — we're two people, and we answer our own email.